Category: Carlson Survey | ||
Topic ID: 455 | ||
Title: Program Crashes after start-up | ||
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The latest AOL update of Safety and Security seems to be adding or updating something which is causing Carlson Software to crash. There's a program called "CA Pest Patrol Realtime" now in your list of services. Disabling it with the System Configuration Utility fixes the problem. Here is the procedure: Go to Start/Control Panel/Administrative Tools/Services Within Services you should find CA Pest Patrol Realtime. Right-click on this item, and go to Properties. Where is you see Startup Type, you will also find a drop-down. Please select Disabled, then Apply and OK. Now restart your computer. If the first procedure does not resolve your issue, here is a more involved solution. Go to the Start Menu of your PC. Select Run. Type regedit. This will bring up your Registry Editor. Navigate through the folders to: HKEY_LOCAL_MACHINE\Software\ComputerAssociates\ITMRT\InjectExclude In this folder, scroll to the bottom of the list and add one of the following .EXE files to allow for them to be excluded from the security program. Surv.exe For Survey 2006 and 2007 Star.exe For Survey 2004 Site.exe For Takeoff Acad.exe For all Autocad Based products. | ||
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