Resetting the persistent registry can fix a multitude of problems with the Explorer. However, there is a risk of deleting files (i.e. files not saved in the SYSTEM CF folder). Some of the things it can fix are:
- Bluetooth stops communicating correctly
- No communication can be established across the com port.
- The screen gets out of adjustment (too big, too small, is fuzzy)
- ActiveSync connection gets dropped frequently preventing the installation of SurvCE
- Unable to install or uninstall programs
- Incorrect amount of free memory being displayed for device
To reset the persistent registry:
!!!WARNING!!! you may need to call us or go on the internet to Re-Register the unit after this Procedure
- Write down the serial #: in SurvCE, tap Equip \ About SurvCE \ Change Registration:
- It should start with a 5, or
- It should be printed on the Back Cover of your SurvCE Manual
- Check that the jobs are in \SystemCF\Data: Tap File \ tap Job = on the Top Left check what directory the jobs are being stored in
- Backup All jobs on the Data Collector to a Desktop or a Laptop Computer
- Reset the Persistent Registry:
- Turn the Screen on, tap File and Exit to exit SurvCE
- Hold the On_Off button down for 10 or 12 seconds to completely Power Down the unit
- With your Left hand hold down the Esc key and the Blue "2nd" Function Key -- Then immediately tap and release the "On_Off" button (just push down on the On/Off key once and let go of it right away) make sure to continue to hold the Blue "2ND" and "ESC" keys.
- The white loader screen should show up with the second line reading
Invalidating Persistent Registry
... Let off all the keys when you see this text showing
- A status bar with # symbols will go across
- A screen should open up with a Cross-Hair in the middle to calibrate the stylus -- just follow what the screen prompts you to do
- If your SurvCE shortcut is gone: Go to My Computer\SystemCF\SurvStar directory = scroll down to the second Hard Hat picture, tap once on it, tap Edit & tap Copy.
- Close out of these windows and go back to the desktop. Tap and hold in an open area, tap Paste
- Tip #1) After holding the ESC and 2ND buttons down you should immediately tap and release the On_Off button but continue holding "ESC" and "2ND" down
- Tip #2) If you hold down the On_Off button too long instead of tapping and releasing it immediately the Reset will fail and the unit will boot normally without any screen calibration prompts
- Tip #3) If you hold ESC and 2ND down and Tap and release the On_Off button and the unit doesn't power on just release all the keys and start over from the third Step "C" above
- Register your SurvCE again online at the link below:
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