Knowledge Base

Category: Data Collectors / Panasonic FZ-M1 Toughpad
Topic ID: 1132
Title: Panasonic FZ-M1 Bluetooth
Created: 2019-07-03Last modified: 2019-07-03
Some of our customers are reporting that they are unable to establish a Bluetooth Connection with our field software. The steps below may resolve these issues that are reported for Getac and Panasonic tablets:

    

  1. Go to "Control Panel - Uninstall a Program" and uninstall BTup Service (Windows will restart after).
    2. 

  2. Go to "Control Panel - Uninstall a Program" and select Intel(R) PROSet/Wireless Software for Bluetooth(R) Technology.
    3. 

  3. Select "Change" and then pick the "Remove" option (Windows will restart after).
    4. 

  4. Download the file "BT_Driver_v3.1-pv6_Win8.1_Win64_Install zip", below.
The Password to access the file is: password
    5. 

  5. Right-click on the zipped file and choose "Extract All..."
    6. 

  6. Once extracted, double-click on the Setup.exe file, and install by following the prompts.
    7. 

  7. Restart Windows after the Bluetooth installer completes.
    8. 

  8. Launch SurvPC and remove the instrument from the Bluetooth Device List.
    9. 

  9. Tap "Search" to search for the instrument again.
    10. 

  10. You should be able to connect to the instrument now.
    11.
Links:
FZM1BT: https://web.carlsonsw.com/owncloud/index.php/s/swzaZu9bF8mGTfT
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