Knowledge Base

Category: Data Collectors / Carlson RT3 Tablet
Topic ID: 1058
Title: Touchscreen Not Rsponding or Accurate on RT3 Tablet
Created: 2018-02-21Last modified: 2018-02-21
*The following information was obtained from the manufacturer's website (Juniper Systems)

Turning the RT3 sideways so the screen auto-rotates (as it does by default) may force the touch profile to refresh and hopefully resolve the issue.
 
Otherwise if the capacitive touchscreen is not responding accurately to taps even using your finger, some possible solutions are described as follows.
 
Use the bottom hardware keys (or if needed attach a USB keyboard or mouse) to navigate to the Start menu or screen, and then scroll down to select the bottom-right "Touchscreen Profiles" utility tile icon.
While in the "Touchscreen Profiles" utility, select one of the non-highlighted touch profiles to switch to and load that profile.
Wait for the loading progress bar to complete.
Test the capacitive touchscreen for accuracy using the selected input or condition (profile) you selected.
 
If the capacitive touchscreen is now responding accurately, if desired you can switch back to the previous touch profile.
 
As noted in the user guide (manual), the calibration tool in Microsoft Windows 10 Pro (Win10) is intended for a resistive touchscreen. The RT3 has a capacitive touchscreen. If the Windows 10 screen calibration tool is used, it may degrade touchscreen performance until a profile is loaded again as explained above.
Links:
Attachments:
Keywords: