Maintenance Renewal

Renew Maintenance

Maintenance can be renewed using the self service Maintenance Renewal Portal or by filling out this form, and emailing or faxing it back to Carlson.

Carlson Software Maintenance Plan

Carlson Software’s Maintenance Plan allows you to update your current software at a reasonable rate. Use our Account-wide Serial Number Lookup and renew your Carlson Software by one of the above methods.

Maintenance Benefits:

  • Automatic upgrades for all modules when a new version is released. Manuals can be downloaded or printed manuals can be purchased separately.
  • Periodic new feature additions within the 1-year release cycle.
  • Toll-free priority technical support.

Maintenance Policy:

  • Maintenance is included for free for 90-days after initial product purchase.
  • Maintenance obtained at the time of initial software purchase applies for 15 months.
  • An active Maintenance Plan can be renewed annually at a cost of 10% of software list price.
  • If Maintenance is not renewed prior to expiration, a 1-year Maintenance Plan costs 15% of software list price and increases by 5% per year after expiration date.
  • Additional license purchases fall into the maintenance program currently in place for 1-year maintenance programs.
  • The maintenance program is all-inclusive and updates all modules (newly and previously purchased) of Carlson office products, including Survey, Civil, Hydrology, GIS, Takeoff, Field, Mining, and Construction.
  • This Maintenance Plan does not included AutoCAD OEM products Survey Embedded ACAD and Takeoff Embedded ACAD. However, these products can be upgraded individually.