Support Center

Direct Technical Support

Hours: Monday – Friday, 8:00 AM – 6:00 PM (EST)

E-mail: support@carlsonsw.com

Problems/Suggestions: Send in a report

Telephone: 606-564-5028

Fax: 606-564-6422

TurboMeeting

Customers with maintenance can look up their new serial numbers here:
Serial No. Lookup

Registration Product Registration
Downloads Software Downloads
Manuals Product Manuals
Movies Movies
Knowledge Base
Discussion Forum

Knowledge Base

Carlson Software Knowledge Base
Review dozens of categories and sub-categories of information pertaining to Carlson products

Autodesk Knowledge Base
Find Autodesk-related information

User Conference Training Materials
Access documentation from past Carlson Software User Conferences

Hardware Repairs

For repairs for the Carlson Surveyor, Carlson Surveyor+, and Carlson MINI contact:

Carlson Software
102 West Second Street
Maysville, KY, USA, 41056
1-606-564-5028
RMA Procedures


Additional Repair Centers

Note: Contact these centers directly for their repair policies

North America— Surveyor only

Laser Specialist
19879 West 156 St.
Olathe, KS 66062-3521
913-780-9990
Australia
Johnny Appleseed GPS
Ground Floor, Building 2
1311 Ipswich Road
Rocklea, QLD 4106
Australia
Rohan Woods – Service
rohan@ja-gps.com.au
http://www.ja-gps.com.au
Freecall Australia: 1800 477 477
International Phone: +61 07 3717 8555

For Allegro, Surveyor, Supervisor, Mini and Mini2 repairs

United Kingdom — MINI only
Hydro-Logic Ltd.
Old Grammar School
Church Street
Bromyard, Herefordshire, UKHR7 4DP
+44 1885 483789
www.hydro-logic.co.uk
Europe

Carlson EMEA BVMarkerkant 1338
1314 AN Almere
The Netherlands
+31 36 750 1781
EMEA@carlsonsw.com
www.carlsonemea.com

Robotic Instruments

Norris Instrument Service
8745 East Orchard Road, Suite 520
Greenwood Village, CO 80111
Contact: Brock Norris
Tel: 303-694-0012 ext. 12
Fax: 303-694-3934
Email: brocnisi@yahoo.com
Brian’s Surveying Repairs
Leica Geosystems Inc.
11844 Hubbard Suite C
Livonia, MI 48150
Contact: Brian Anderson
Tel: 800-956-9941 or 734-464-2221
Fax: 734-464-1903
BbrianAAnderson@aol.com

Carlson Explorer Repairs

Authorized Explorer service/repair centers include the following:

Laser Specialist
19879 West 156 St.
Olathe, KS 66062-3521
913-780-9990
Hayes Instrument Co.
502 South Cannon Blvd
Shelbyville, TN 37160
931-684-0555


All Carlson Explorer repairs are being done through our Authorized Service Centers. Please contact them directly for any repairs.

Product Registration

Most products may be registered online automatically. If you do not have an Internet connection available, you may print out your registration form and fax it to 606-564-9525. It will be returned to you by fax within 48 hours. Some products can be registered manually using the links below. All non-registered products can be run for 30 days before registration is required.

Desktop Software Registration Standard Mobile Registration (SurvCE 2.x & up, SurvPC, GIS360)
Ashtech Fast Survey Registration
Legacy – SurvCE 1.x Registration

Reports and reference forms:
Account-wide current serial number lookup and version check
Maintenance upgrade serial number lookup

LandXML

Carlson Software supports the LandXML data exchange format. Carlson Software’s proprietary data files can be exported to the LandXML standard, which can be imported into other software programs or viewed as simple text. To learn more, visit LandXML.org.

Discussion Groups

The Carlson Forum enhances our Technical Support. Users can post messages to other professionals. Carlson support staff provides input when needed. Click any link below.

Autodesk Discussion Groups may be helpful to those using Carlson software with AutoCAD. They are not moderated by Carlson Software. For more, see this
AutoCAD Groups list.

Language Translation

Carlson is working toward making its products available in multiple languages. We welcome efforts by our users to contribute to the translation of our products. Please use our Translation Tool to start on this important effort.

System Requirements

Carlson products installed on top of the CAD products of IntelliCAD or AutoCAD, are subject to the same requirements as the CAD engine itself. Please see the requirements for the CAD platforms listed here.