Support Center

Direct Technical Support

Hours: Monday – Friday, 8:00 AM – 6:00 PM (EST)


Problems/Suggestions: Send in a report

Telephone: 606-564-5028

Fax: 606-564-6422


Customers with maintenance can look up their new serial numbers here:
Serial No. Lookup

Registration Product Registration
Downloads Software Downloads
Manuals Product Manuals
Movies Movies
Knowledge Base
Discussion Forum

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Knowledge Base

Carlson Software Knowledge Base
Review dozens of categories and sub-categories of information pertaining to Carlson products

Autodesk Knowledge Base
Find Autodesk-related information

User Conference Training Materials
Access documentation from past Carlson Software User Conferences

Hardware Repairs

For repairs for the Carlson Surveyor, Carlson Surveyor+, and Carlson MINI contact:

Carlson Software
102 West Second Street
Maysville, KY, USA, 41056
RMA Procedures

Additional Repair Centers

Note: Contact these centers directly for their repair policies

North America— Surveyor only

Laser Specialist
19879 West 156 St.
Olathe, KS 66062-3521
Johnny Appleseed GPS
Ground Floor, Building 2
1311 Ipswich Road
Rocklea, QLD 4106
Rohan Woods – Service
Freecall Australia: 1800 477 477
International Phone: +61 07 3717 8555For Allegro, Surveyor, Supervisor, Mini and Mini2 repairs
United Kingdom — MINI only
Hydro-Logic Ltd.
Old Grammar School
Church Street
Bromyard, Herefordshire, UKHR7 4DP
+44 1885 483789

Carlson EMEA BVMarkerkant 1338
1314 AN Almere
The Netherlands
+31 36 750 1781

Robotic Instruments

Norris Instrument Service
8775 East Orchard Road, Suite 807
Greenwood Village, CO 80111
Contact: Brock Norris
Fax: 303-694-3934

Rail Alignment
19879 West 156th
Olathe, KS  66062
Contact: Brian Phipps

Carlson Explorer Repairs

Authorized Explorer service/repair centers include the following:

Laser Specialist
19879 West 156 St.
Olathe, KS 66062-3521
Hayes Instrument Co.
502 South Cannon Blvd
Shelbyville, TN 37160

All Carlson Explorer repairs are being done through our Authorized Service Centers. Please contact them directly for any repairs.

Product Registration

Most products may be registered online automatically. If you do not have an Internet connection available, you may print out your registration form and fax it to 606-564-9525. It will be returned to you by fax within 48 hours. Some products can be registered manually using the links below. All non-registered products can be run for 30 days before registration is required.

Desktop Software Registration Standard Mobile Registration (SurvCE 2.x & up, SurvPC, GIS360)
Ashtech Fast Survey Registration
Legacy – SurvCE 1.x Registration

Reports and reference forms:
Account-wide current serial number lookup and version check
Maintenance upgrade serial number lookup


Carlson Software supports the LandXML data exchange format. Carlson Software’s proprietary data files can be exported to the LandXML standard, which can be imported into other software programs or viewed as simple text. To learn more, visit

Discussion Groups

The Carlson Forum enhances our Technical Support. Users can post messages to other professionals. Carlson support staff provides input when needed. Click any link below.

Autodesk Discussion Groups may be helpful to those using Carlson software with AutoCAD. They are not moderated by Carlson Software. For more, see this
AutoCAD Groups list.

Language Translation

Carlson is working toward making its products available in multiple languages. We welcome efforts by our users to contribute to the translation of our products. Please use our Translation Tool to start on this important effort.

System Requirements

Carlson products installed on top of the CAD products of IntelliCAD or AutoCAD, are subject to the same requirements as the CAD engine itself. Please see the requirements for the CAD platforms listed here.