Knowledge Base

Category: Data Collectors / Carlson Supervisor
Topic ID: 819
Title: How To Activate a Carlson SuperG Unit On The Verizon Network
Created: 2013-09-25Last modified: 2013-09-25
To activate a Carlson SuperG or Supervisor unit on the Verizon network:

  1) Tap the “MENU” button a few times then tap next to “IP Wireless” and "3G" so both are Checked on

  2) Double-tap the Sierra utility icon labeled “One Click Internet”

  3) Tap on the “settings” icon {third icon from the left at the bottom}

  4) Tap on the Firmware tab (fifth tab from left)

  5) In Select New Profile, tap on the drop down arrow and select Verizon

  6) Tap on the Change button bottom left

  It will load firmware, initialize and come up with an activation window

  7) tap the "Cancel" button to close the Activation window

  8) Tap on Settings again

  9) Tap on the Info Tab (fourth tab from the left at the top)

  10) The MEID number is in the top line - write down this code displayed for MEID

  11) Call a Verizon representative and let them know you are activating a Handheld Algiz 7 and give them the MEID number. This number has been registered in their system. 

{Please Note:  If for some reason your Verizon representative cannot activate contact Handheld USA (541-752-0313) to confirm the registration}

  12) After activating your modem with Verizon you can double-click the “OneClick Internet” icon again

  13) Select Settings / Firmware and in the Select New Profile drop-down menu select “Verizon” and tap on change

  14) Close this window. Tap on the Radio icon to turn it on.

  15) Tap on Connect to connect to Verizon

  16) Open Internet explorer to verify the connection


!!! If there is no "Firmware" tab displayed in Step # 4 above please follow these steps:
  1) Uninstall the Sierra Wireless / Gobi 2000 driver from the control panel
  2) Then uninstall the OneClickInternet software and uninstall "HotTab"
  3) Reinstall the Gobi 2000 modem driver first
  4) Then reinstall the OneClickInternet software
  5) As the final step - reinstall the HotTab software
  6) Now you can retry the steps in the top of this article to get the Verizon account activated

***Please Note: This software is all on the CD that comes with the Carlson Supervisor
Links:
Attachments:
Keywords: