Knowledge Base

When this happens, there will be an option presented on the screen to boot up windows normally. By connecting a USB keyboard the can use the down arrow and select that option by pressing enter.
 
If that is not an option, you will need a USB keyboard and a USB DVD drive to re-install the OS.
The instructions for that procedure is attached below.
 
If you are unable to resolve the problem through one of the methods above, can be sent back Handheld where it can be reloaded.  Please contact our maintenance request department by e-mailing rma@carlsonsw.com.