Knowledge Base

Category: Carlson Survey
Topic ID: 421
Title: Errors on Startup
Created: 0000-00-00Last modified: 0000-00-00

PROBLEM:

Client running on Windows XP is getting some of the following errors:

"BASE.DCL  CANT FIND FILE"

“ERROR LOADING DIALOG CONTROL FILE" 

"SEMANTIC ERROR(S) IN DCL FILE C:\PROGRAM FILES\CARLSON SOFTWARE
2006\LSP\SCADPROJ.DCL SEE FILE SURV.DCE FOR DETAILS"  

CAUSE:

Standalone products have a secondary installation which triggers automatically the first time a User runs the program. This secondary installation sets up the User as a recognized operator to run the software.   At times this setup gets corrupted.   

This issue effects the User only, and not the administrator.  Therefore, when running through the procedure below as the User.

SOLUTION:

The idea is to force this secondary installation to happen again.  Please follow the following steps to achieve this goal. 

NOTE! - Any customizations by this user will be lost after this procedure is completed.

1. In Windows Explorer, go to Menu->Tools->Folder Options. Select "View" tab. Under "Hidden filed and folders" make sure that "Show hidden files and folders" is selected. Click OK.


2. Using Windows Explorer to navigate to this folder:
    c:\Documents and Settings\User_Name_Here\Application Data\Carlson Software
    Find and remove the following folder (depending on application having problem): 
        Carlson Software 2004      (for Carlson Survey 2004)
        Carlson Software 2006      (for Carlson Survey 2006)
        Carlson Takeoff R1           (for Carlson Takeoff R1)
        Carlson Software 2008      (for Carlson Survey 2008)
        Carlson Takeoff R2           (for Carlson Takeoff R2)

NOTE:  The folder name for the product you are using (shown above) applies through the remainder of the procedure.


3. Repeat the same in this folder:
    c:\Documents and Settings\User_Name_Here\Local Settings\Application Data\Carlson Software


4. Click "Start" button on taskbar, select "Run", type 'regedit', click OK


5. NOTE: Please be extremely careful this step as making mistake here can render your system unusable.
    Go to the top of the registry tree (select My Computer). Find HKEY_CURRENT_USER underneath, hit "+" to expand. 
    For Carlson Software 2004:
        Navigate to HKEY_CURRENT_USER->Software->Carlson Software->Carlson Software->R2004->STAR-6:409
        With "STAR-6:409" highlighted hit Del key on keyboard. Confirm deletion.
    For Carlson Software 2006:
        Navigate to HKEY_CURRENT_USER->Software->Carlson Software->Carlson Software->R2004->SURV-6:409
        With "SURV-6:409" highlighted hit Del key on keyboard. Confirm deletion.
    For Carlson Takeoff R1:
      Navigate to HKEY_CURRENT_USER->Software->Carlson Software->Carlson Takeoff->R2004->SITE-6:409
      With "SITE-6:409" highlighted hit Del key on keyboard. Confirm deletion.
For Carlson Takeoff R2:
      Navigate to HKEY_CURRENT_USER->Software->Carlson Software->Carlson Takeoff->R2008->SITE-5001:409
      With "SITE-5001:409" highlighted hit Del key on keyboard. Confirm deletion.


6. Close Registry Editor.


7. Try launching software now. You should see briefly installation window and then software should launch properly.



    

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