Knowledge Base

Category: Carlson Survey
Topic ID: 250
Title: Carlson Survey XML crash on startup.
Created: 0000-00-00Last modified: 0000-00-00

SYMPTOM: Any Carlson standalone product based on 2002 engine is crashing on startup with a message that the program has performed an illegal operation.

CAUSE: There is a known conflict between Norton Antivirus (NAV) 2003 (and later revisions of 2002 to our knowledge) and AutoCAD 2002 engine. 

RESOLUTION: Autodesk has provided an updated file, attached at a bottom of this article to resolve this issue. Please extract the file into C:\Program Files\Common Files\Autodesk Shared, it will replace existing file there, so answer 'Yes' to overwrite question.

Links:
Autodesk’s page about this problem: http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2525271&linkID=2475161
Attachments:
AC1ST15.ZIP
Keywords:
OEM
NAV