Knowledge Base

Category: General
Topic ID: 249
Title: Trojan/Spyware removal instructions
Created: 0000-00-00Last modified: 0000-00-00

If you are getting random pop-ups with all kind of offers or sleazy sites then you most likely have spyware installed on your machine.

Please follow these instructions:

1. Go to http://www.download.com
2. Get all of the following tools (you can cut & paste names into a search window on the website):
    Search & Destroy
    Ad-Aware
    HijackThis
    Google Toolbar
    ZoneAlarm      <- simplest version is free, but only for personal use, you have to navigate 
                            the prompts to install just a free version.
3. Install Search & Destroy. Run Internet update, scan the machine, remove all it found. 
4. Install Ad-Aware, update from Internet, scan, remove all it found.
   Follow these instructions on how to arm it to its full strength:
   http://forums.spywareinfo.com/index.php?showtopic=11150
5. Run HijackThis, scan, save the log and email Leonid (this is ONLY for Carlson Software employees). The detailed info is available at http://www.computercops.biz/HijackThis.html and non-Carlson people can post their results there for assistance. We will advise Carlson people on additional steps to take at this point.

Vaccination:
6. Enable real-time protection in Search & Destroy
7. Install Google toolbar - it is useful and blocks all pop-ups. Even "private" (simpler) install does that.
8. Install ZoneAlarm. That is a personal firewall and it will block any unknown connection from your machine to Internet or from Internet to you. Pay VERY close attention to its messages - do not allow access to programs you are no familiar with and use it as a first sign of infection. 

YES! EACH USER NEEDS TO BE VIGILANT OR HE RISKS LOSING HIS TIME, MONEY AND POSSIBLY IDENTITY OVER SOME SILLY JOKE OR GADGET HE DOWNLOADED OR WAS FORWARDED BY HIS FRIEND.



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