Knowledge Base

Category: TakeOff
Topic ID: 242
Title: Procedure for complete reinstall
Created: 0000-00-00Last modified: 0000-00-00

This applies to Carlson Takeoff R1 product only.

SYMPTOM: Carlson Takeoff does not function properly after re-install.

CAUSE: Carlson Takeoff R1 is using Microsoft Windows Installer and on
the
re-install the latter fails to install or update certain parts of the
program because it thinks it does not need to. 

RESOLUTION: The solution seems to be to do complete un-install and then
manually clean up the remaining files and registry settings.

1. IMPORTANT: Backup any personal data files and drawings. Most of them
would reside in DATA and WORK subfolders of Carlson Takeoff (typically
C:\Program Files\Carlson Takeoff R1). 
2. Full un-install of Carlson Takeoff:
   Plan A: User can try to do this with regular un-install via Control
Panel-> Add/Remove Programs. If that fails or does not seem to help after
the whole procedure is completed, try Plan B.
   Plan B:
       1. Insert Carlson Takeoff CD. Cancel any installation dialogs. 
       2. Open Command Prompt by clicking Start->Run, typing CMD (COMMAND
if running Windows 9X), clicking OK.
       3. Assuming your CD is drive D, type D: then press Enter. You will
see D:> prompt.
       4. Type the following for Windows 2k or XP (assuming your Windows
is
in C:\Windows)
           C:\WINDOWS\SYSTEM32\msiexec /x SITE.msi
           or type the following for Windows 9X (assuming your Windows is
in C:\Windows)
           C:\WINDOWS\SYSTEM\msiexec /x SITE.msi
           press Enter to continue. Confirm the uninstall when dialog
appears.
3. After uninstall is complete
    BE VERY CAREFUL IN THE NEXT STEPS!
    1. Run Registry Editor by clicking Start->Run, type REGEDIT, click
OK.
    2. Navigate to HKEY_LOCAL_MACHINE->Software->Carlson
Software->Carlson
Takeoff->R2004->SITE-6:409. With the SITE-6:409 highlighted right-click
and Delete. Confirm.
    3. Navigate to HKEY_CURRENT_USER->Software->Carlson Software->Carlson
Takeoff->R2004->SITE-6:409. With the SITE-6:409 highlighted right-click
and Delete. Confirm.
    4. Close Registry Editor.
    5. In Windows Explorer navigate to and delete the following folders
(these are default names).  :
        C:\Program Files\Carlson Takeoff R1            (delete 'Carlson
Takeoff R1' folder)

If you do not see some of these folders you will need to access Folder Options under 
Tools in the menu, click on View tab and set "Hidden Files and Folders" to "Show hidden files and folders".

        C:\Documents and Settings\Your_user_name\Application Data\Carlson
Software\Carlson Takeoff R1   (delete 'Carlson Takeoff R1' folder)
        C:\Documents and Settings\Your_user_name\Local
Settings\Application
Data\Carlson Software\Carlson Takeoff R1   (delete 'Carlson Takeoff
R1'
folder)
       Note: On older versions of Windows you may have to look in
c:\Windows\Profiles folder instead of 
C:\Documents and Settings for the last two folders above.

4. Now install Carlson Takeoff again. It should install correctly this
time.

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