Knowledge Base

This is in regards to connecting your data collector to Windows Mobile Device Center to install SurvCE

Step #1) You can click the link below to download and install the Windows Vista 64bit version of Windows Mobile Device Center on your Windows 10 Machine to connect to your data collector using the USB cable:
Windows Mobile Device Center 6.1


Step #2) If Windows Mobile Device Center won't open on your Windows 10 computer after it has been successfully installed you can click the link below and follow the instructions to apply a patch to your computer:
Windows Mobile Device Center patch for Windows 10


Step #3) If you are still having issues connecting by USB cable you can try the steps below:

1) Unplug the USB cable from the bottom of the data collector

2) On your data collector = tap Start / Settings then tap the "Connections" folder (or tap the "Connections" tab at the bottom) and tap "USB to PC"

3) Uncheck the box next to "Enable Advanced Network Functionality" then tap OK in the bottom right

4) Hold the power button for a few seconds and release it when you see the Pop-up menu.  Tap "Power Off" from the menu and tap OK to the warning.

5) After the screen goes blank for a few seconds begin holding the POWER button and release it when you see the Keyboard or Screen light up.

6) Once it has returned to the normal Windows Mobile start screen = reconnect the USB cable to see if it connects up to Windows Mobile Device Center properly now.



Step #4) If none of the steps above allow a successful connection with Windows Mobile Device Center you can try using the steps below for an Alternate Install method using a USB thumb drive or SD card.

For a PDF document with screenshots you can click the link below:
SurvCE_Alternate_Installer.pdf

***You will need a USB Thumb drive or MicroSD card to copy files into the data collector during this process.

1)	Click the link below to download the file "Alternate_SurvCE_Install.exe" for SurvCE Version 6.0:
Alternate_SurvCE_Install.exe


***For the International install you can use the link below instead:
Alternate_SurvCE_Install_Intl.exe


2)	Attach a USB thumb drive or insert an SD memory card into your desktop or laptop computer
3)	Run the Alternate_SurvCE_Install.exe file from your computer
4)	Click Next on the first prompt then click "I Accept..." and click Next again
5)	Click Next then browse to the driver letter for your removable USB thumb drive or SD card such as "D:" or "F:" and then click the "Save" button to save the "DCIdentification.CAB" file
6)	Wait 10 or 20 seconds or so for the file to finish writing then remove the USB drive or SD card

7)	Connect the USB driver or SD card to your Data Collector
8)	Tap Start / Programs / File Explorer and then tap the "Up" button in the bottom left of the touchscreen a few times to move up to the root folder
9)	Scroll down to find the Hard Disk folder for a USB drive or SD Card for an SD card
10)	Open this folder and tap the "DCIdentification.CAB" file and tap "Install" in the bottom left to install it to "Device"
11)	Write down the numeric Install Code displayed on the screen of the data collector then tap OK in the middle of the screen and tap OK in the bottom right of the screen

12)	Switch back to your laptop or desktop computer and click "Next"  then type in the Install Code in the box where it shows "Please Enter the SurvCE Install Code displayed on Device:"

13)	After typing in your code = click Next

14)	Attach your USB thumb drive or SD card to your laptop or desktop computer then click Next

15)	Browse to the driver letter for your removable USB thumb drive or SD card such as "D:" or "F:" and then click the "Save" button to save the file "SurvCE_6.0_Windows Mobile.CAB file" then click "Install" and wait for the file to finish copying. 

16)	Click "Finish" then remove the USB drive or SD card

17)	Insert the USB drive or SD card back into your data collector

18)	Run the File explorer on your data collector to browse to Hard Disk or SD Card and then tap the "SurvCE_6.0_WindowsMobile.CAB" file
  18a. Tap OK if prompted to remove the previous version

  18b. If prompted for a location, select "Device" and then tap the "Install" button in the bottom left

  18c. Tap OK in the bottom right once it shows SurvCE was successfully installed to complete the process