Operating system update for the Carlson Surveyor 2
November 2019
This is in regards to reinstalling the Operating System on a Carlson Surveyor2 if the unit will not boot up to Windows
Mobile to connect by USB cable.
!!!Warning!!! - updating the operating system will PERMANENTLY erase all Job Files and Program files on your data
collector.
You can use the steps below to reload the Operating System from a MicroSD card.
***Storage memory corruption is the likely reason a unit would get stuck during boot. There are lots of potential causes
for storage memory corruption. OS release 1.6.1 and higher tries to help prevent some potential causes, but can not
prevent some causes such as if the user removes the battery while the unit is still running and writing to storage
memory (instead of more safely holding the Power button for 20 seconds).
Before removing the battery, first try to tap File / Exit / Yes to exit out of SurvCE if possible then perform a full
Power Off if possible by holding power a few seconds then release it when you see the pop-up menu and tap "Power Off"
then tap OK.
Reloading the Operating System using a MicroSD card:
1) Click the temporary link below to download the file "Surveyor-2-OS-191.zip":
Surveyor-2-OS-191.zip
2) Unzip this file into its own folder
3) Open this unzipped folder and copy all 9 files to the ROOT of a MicroSD card (Either MicroSD or MicroSDHC 32gig or
less, using a MicroSDXC card will not work). Do NOT copy the actual folder into the MicroSD card or this process will
not work.
When the files are copied and you open the Drive letter for your MicroSD card you should see the 9 files listed rather
then just a single folder displayed
4) Insert the MicroSD card into the Surveyor2 under the battery pack
5) Connect the AC wall charger to your data collector
6) You should see the progress bar for the bootloader update followed by the OS update. Then it will continue booting.
7) This completes the Operating System update
(The update script file is deleted so there is no need to remove the micro SD card to avoid updating when you reboot
your device)
8) To check that the update has been installed, compare version numbers under Start > Settings > System > System
Information > System ID to see if the OS Build Version shows 1.9.1
9) You will need to download and install the current SurvCE Version to match what was installed and registered before
you upgraded the operating system:
SurvCE Download Page
10) Run SurvCE and go into Equip / About SurvCE and tap "Change Registration" and type in your SurvCE serial number in
the top box making sure to include the dashes then tap "Get Code"
To complete the registration please fill out the form in the link below:
SurvCE
Registration
If a unit still will not boot up to Windows Mobile it will need to be submitted for repair (likely replacement of the
internal storage memory).
Please click the link below to fill out the repair form and create an RMA tracking number so it can be sent in to
Juniper Systems to be checked out:
Juniper Systems Support
Then click on "Allegro 2" and click the "My Product" icon in the bottom right.
Scroll down and click "Repair Order Form" then fill out the form so it can be sent in to Juniper Systems to be checked
out.
There is options under the "Repair Lead Time" pulldown to pay extra if you want a 1day or 3day Expedite for processing
this unit.