We’re proud of our tech support team

By Karen Cummings • October 18th, 2011
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How do you feel about your software’s technical support team? We here at CarlsoThe Carlson tech support team has a big fan clubn couldn’t be more proud of ours. And did you know that Carlson’s technical support is free. Yes, free.

President and Founder of Carlson Software Bruce Carlson feels strongly that once someone buys Carlson, then they should not have to wait or pay for the support that they need. Carlson maintains an extensive and highly qualified support staff led by Lon Watson to be at the ready.

Here are just some of the unsolicited response from our customers who recently contacted Carlson’s ace support team:

“I really appreciate your quick response. Your support team is the best of any software I have ever used. (Not to mention I love the software!)”

–James Mark Bassett
GeoData Solutions, LLC
Sarasota, Florida

“Today I called tech support to get help with a contaminated crd and rw5 file that would not load into our database because it was corrupted. We tried everything to get it working and neither file would work.

So I called into Carlson support and had a quick connection with a tech named John Gerber who gladly helped us with the issue. We discussed the issue for a while and he mentioned that they have never heard of this before. But within a half-hour we had the issue almost completely resolved and he guided me to restore the rw5 file that had about 2 days of field work in it! He then helped restore the crd file and saved us about 16 hours of work. This was some of the best technical support that I have ever seen. I am glad to be a Carlson customer.”

–Russell S. Strayer L.S.I.T.
Strayer Surveying and Mapping
Venice, Florida

“The Carlson Support Staff has been there for me every time I have needed them; they make my problem their problem. The have not/will not let you down… they are always there. They are:

  • Second to none — Carlson wrote the book on tech support;
  • They will call you on the phone;
  • Best in the business — Carlson cares about you and it shows.”

–Craig Hooks, PS
Arrow North Surveying, LLC
Greenville, South Carolina

 

“I don’t think Carlson support can be beat!”

–Andrew Berryhill
Maptech, Inc.
Jackson, Mississippi

 

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