Excellence in Tech Support

February 20th, 2012

I asked Jim Carlson for your email address because I wanted to express my appreciation to you and

Carlson's tech support team is renowned in the industry

Brian Hammer

your Tech Support team. They are outstanding – in every way.

They – ALL of them – are patient, friendly, upbeat, knowledgeable and unambiguous in their instruction(s). I feel put at ease, and am unafraid to ask any question because none of them have ever acted as if any of my questions are trivial, obvious or incompetent. This is particularly true of one Brian Hammer.

Again, it is a pleasure to work with these guys.

–Paul G. Louden
Richmond, Virginia

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